Shipping / Returns / Product Care / Privacy

SHIPPING:

$10 FLAT RATE shipping in the continental U.S.!

Since each of our products is handmade just for you, most orders are on their way within 21 days. Please note that we don’t ship on Sundays or holidays. Thanks for your patience—it’s worth the wait! Your order will be shipped via UPS. We ship to the U.S.A. and territories. See the International Shipping info below.

RETURNS:

We want you to be delighted with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 10 days of receipt. Customers will be responsible for paying the shipping costs of returned item(s). We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned items. 

TO BE ELEGIBLE FOR A RETURN: 

• Items must be returned in original condition, unworn, unaltered, unwashed and free from dirt, dust, hair, any fragrances or other foreign odors, including smoke. Items MUST be folded neatly; if not, 10% will be deducted. 
• Return Address: Mora Surf Boutique 1112 SE 13th Ct., Deerfield Beach, FL 33441
• Customers will be responsible for paying return shipping, please provide a tracking number for your return item and give us a "heads up" after you send your return by emailing morasurfboutique@gmail.com.

NON-REFUNDABLE ITEMS (please make your selection with care)

• Vintage Upcycle
• Preloved
• Accessories
• Gift Cards
• Special Orders

FOR INTERNATIONAL ORDERS ONLY: International Shipping $55 - If you are making a return internationally, please be aware that the of shipping will be deducted from your refund. Customers will be responsible for paying all shipping, please provide a tracking number for your return item.

INTERNATIONAL CUSTOM DUTIES:

Custom duties may apply and the customer will be responsible for all shipping costs and duties.

PRODUCT CARE:

All MORA clothing should be washed by hand and dried separately. We recommend washing all hand-dyed products separately before wearing them to keep any excess dye from transferring to other items. Hand Wash Cold Water / Handle Gently

PRIVACY:

Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

How we use collected information:
The information you provide helps us respond to your customer service requests and support needs more efficiently. Mora may collect and use Users personal information for the following purposes:

• To call, email or text about an order placed 
• To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run promotions: To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to subscribe to our newsletter, they will receive emails that may include company news, updates and sales. If at any time the User would like to unsubscribe from receiving future emails, they may unsubscribe via our Site.